SECO 2024 Annual Congress

403 - Everyone in the Office is Killing Sales

Lecturer(s)

• 

  Kayla Ashlee, ABOC, NCLE

  Founder & CEO
  Spexy
  Boise, Idaho, United States

  Disclosure(s): No relevant disclosure to display

When you hear, “Just here for the exam. I’m ordering glasses somewhere else,” what is your response? Every team member should be equipped with the tools to save these sales. Communication is key here and when your team knows how to effectively communicate with your patients the results are astonishing. Dive into the roles your team plays in the patient journey and how each can be saving the sale by properly addressing objections.

Learning Objectives:

Upon conclusion of this activity, attendees will be able to:

• Equip a team to evaluate a patient's comment and deliver the ideal response to further conversation
• Learn how to extrapolate the patient objection to better understand what they are perceiving
• Establish a plan of action for your team during every patient touch point in your office to improve your capture rate